The Preserve at Winding Brook
Information For Residents of The Preserve at Winding Brook
We hope that you will enjoy your new home. To assist you in getting settled, Rosetti Properties wishes to take this opportunity to explain a few of our services, property policies and procedures. Remember, that living in an apartment community requires everyone to exercise consideration for his/her neighbors at all times.
We are always trying to improve Rosetti Properties and would appreciate any suggestions you may have. If there is something specific that we can do to make your apartment more comfortable, please call (518) 858-3285 or (518) 858-3297.
Our staff is always available to assist you if you have any questions or concerns regarding your new home.
Earn $300 Off Next Month's Rent with the REFERRAL PROGRAM!
Refer a friend, co-worker, or family member as a new tenant to a Rosetti Properties Complex. When they sign a new lease, you get a $300 discount!
Email: [email protected]
If you have any problems or need any information about your apartment, the neighborhood, local services, etc., please feel free to contact us.
The following are telephone numbers for your convenience to help you get settled in your new home:
National Grid (Electrical and gas service)
Verizon (Telephone service)
Spectrum (TV/Internet/Phone services)
Times Union (Daily Newspaper)
Rental payments are due and payable on the first day of every month. Payments received after the fifth day must include an additional $50 for a late fee charge.
We accepts personal checks, certified bank checks, and major credit cards. No cash is accepted for rental payments.
Make rent checks payable to: ___, LLC. Please indicate your apartment number on the check for proper accounting. A service charge of $35 will be imposed for any check returned by the bank for insufficient funds. Rental checks may be dropped in the Rental Box at the Rental Office door or mailed to:
427 New Karner Road
Albany, New York 12205
For the convenience of our residents, we also offer the option of paying online through our Tenant Portal where you can make a one time or a reoccurring payment by automatic withdrawal from a checking account or a debit/credit card payment.*
*All debit/credit card payments are subject to a 3% convenience fee.
THE PRESERVE AT WINDING BROOK MAINTENANCE REQUEST
The Preserve at Winding Brook maintenance staff is responsible for maintenance and repairs necessitated by normal wear and usage. Repair of damage caused by residents’ negligence, misuse, or abuse is the responsibility of the resident. The Maintenance staff will make all the necessary repairs, but the resident will be charged for the cost of labor and materials for any mistreatment of property. The maintenance crew also conducts annual preventative inspections of each apartment, looking for water leaks, i.e. faucets, toilets, etc. as well as any maintenance related equipment repairs.
Residents are responsible for the regular upkeep of their apartment. Routine maintenance, such as the repair of clogged drains, leaking faucets, or inoperative heating or air conditioning, etc. will be taken care of by our Maintenance staff.
An “emergency maintenance” is defined as any circumstance which is harmful to human life or to the property. If you have an emergency maintenance issue after hours, please contact (518) 640-2616.
Smoke/Carbon Monoxide Detectors
Smoke/carbon monoxide detectors are a great lifesaver. Each apartment is equipped with dual smoke/carbon monoxide detectors. Residents should test the smoke detectors twice yearly to make sure that they are functioning properly. To test the detector, depress the “red” test button until the alarm sounds. If the detector is not working properly, please call the Maintenance staff to schedule an appointment for service. Residents are responsible for replacing the battery in the detectors.
It is the resident’s responsibility to contact the Post Office to receive your mail to your new home.
Please notify the mail carrier if you plan to be away for an extended time (in addition to the Rental Office.) If you receive a daily paper, we suggest that you contact your carrier as well to avoid a buildup of papers while you are away.
If a large package is delivered to you, the mail carrier will leave a key for the parcel box (large boxes on end of individual boxes) in your mailbox. Use this key to open the parcel box, remove your package and leave the key in the lock of the parcel box. The mail carrier will pick up the key during the next delivery. PLEASE do not keep the key. The Landlord shall not be responsible for any outside deliveries delivered to or left with any staff member of the Landlord or left in the mailbox area.
Notify the US Post Office if you misplace or break your mailbox key.
This is your home and the home of other people. Do NOT discard cigarettes butts, papers, tissues or other trash on the grounds. This detracts from the overall appearance of the community and is offensive to other residents and guests. If you smoke outdoors, please use an empty coffee can or similar container to stow your butts!
ALL vehicles should park in the designated areas to prevent blockage of another tenants’ driveway and/or garage. Unlicensed and unregistered vehicles may not be stored on the property and will be towed off of the property at the owner’s expense.
The Rental Office must be notified of any change of vehicles—this includes additions or deletions.
MOST IMPORTANTLY — A LIFE-THREATENING SITUATION COULD ARISE. IF AN EMERGENCY VEHICLE NEEDED TO HAVE ACCESS TO A BUILDING WHERE A PERSONAL VEHICLE WAS BLOCKING THE SIDEWALK OR DRIVEWAY, A TRAGIC SITUATION COULD OCCUR.
Appliances or vacuums may not be operated prior to 8:00 AM or after 10:00 PM. The noise from the appliances is extremely disturbing to those who live in close proximity to you.
Tenant agrees to use laundry appliances at their own risk. Landlord is not responsible for any malfunction of the laundry appliances and will not reimburse Tenant for any operating costs.
All stereos, televisions and family “discussions” must be kept to an inaudible level to other residents. Also, remember when windows are open, all sounds carry a good distance.
Rosetti Properties does not allow any satellite dishes to be installed on the property at any time.
All household trash must be tied in plastic bags and MUST BE PLACED NEATLY INSIDE THE TRASH DUMPSTER. DO NOT LEAVE ANY TRASH OUTSIDE THE DUMPSTER!!! No large items, i.e. mattresses, computers, furniture, etc. can be left at the dumpster for disposal. Any cardboard must be broken down and placed alongside the dumpster.
In the event of a snowstorm, our snow removal crew will plow in the morning to open the roadways throughout the Community. They will return in the afternoon to clear the parking areas. If you have a vehicle parked in the lot when it is being plowed, please move your vehicle to an area that has already been cleared. If you are planning on going out of town, please make arrangements to leave your keys with a neighbor or call our Management/Rental Office to arrange to have your vehicle moved in the event of a storm. If you fail to make arrangements to have your car moved, it may be necessary to have your vehicle towed and stored – at owner’s expense – until your return.
IT IS ESPECIALLY IMPORTANT that no vehicle is parked in the striped crosswalk areas. If these are blocked, we will not be able to use the snow blowers to clean the walkways to the buildings. This will not only inconvenience you, but also your neighbors. Your cooperation is needed to insure efficient snow removal from these areas.