Information For Residents of Stonegate
We hope that you will enjoy your new home. To assist you in getting settled, Stonegate would like to take this opportunity to explain a few of our services, property policies and procedures. Remember, that living in an apartment community requires everyone to exercise consideration for his/her neighbors at all times.
We are always trying to improve Stonegate and would appreciate any suggestions you may have. If there is something specific that we can do to make your apartment more comfortable, please call the Management/Rental Office at (518) 283-0131.
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If you have any problems or in need of any information about your apartment, the neighborhood, local services, etc., please feel free to stop in or contact the Management Office through the ways listed above.
The following are telephone numbers for your convenience to help you get settled in your new home:
National Grid (Electrical and Gas services)
Verizon Fios (TV/Internet/Phone services)
Spectrum (TV/Internet/Phone services)
Times Union (Daily Newspaper)
KEY FOB ENTRY SYSTEM
Each resident will receive a key fob that will allow them entrance to their building, the Fitness Center, the garage of the building they reside in, and the handicap door at the rear of each building. An apartment key will be provided for the individual apartment.
There is a directory at the front entrance of each tower. Each resident must provide a local telephone number to the Rental office. All guests must notify the resident at this directory location in order to obtain entry to the building/apartment.
Club House & Fitness Center
Stonegate offers a beautiful Club House with a Fitness Center. Our Fitness Center has “state of the art” equipment and is open from 5 AM to 10 PM, 7 days a week.
Parking for guest attending a function must park in the Club House parking lot or in front of the Rental Office. Guests should not park in front of the apartment buildings.
The Club House is not to be used as a “hang-out spot” for children or teens. Children under the age of 18 are not permitted to use the fitness Center or Club House without parental supervision.
Spectrum Cable’s basic package, including turbo internet, is installed in each apartment. An access code and password is assigned to the apartment and must be saved and documented. The modem must remain with the apartment.
Tenants are not permitted to have personal outside cooking grills. A picnic area, including picnic tables available for residents’ use.
Storage of bicycles, skateboards, toys or any other articles are not permitted on the balconies, patios or walkways. To preserve the overall appearance of the community, blankets, towels, rugs and/or laundry must not be hung from the railings.
Fire and insurance regulations require halls and stairways to be absolutely free of debris and personal belongs. We must insist upon your compliance in this regard. All such objects will be removed by our Maintenance staff. Children are not allowed to run or play in the common areas of the buildings. for obvious reasons, bird feeders are not allowed on balconies. Residents who wish to purchase a feeder must first check with the Management/Rental Office for placement requirements.
ALL deliveries must be made at the back entrance to the building. Tenants receiving large packages, including furniture, must notify the carrier in advance.
The trash area is located behind 3000 Stonegate Drive. All household trash must be tied in plastic bags and MUST BE PLACED NEATLY INSIDE THE TRASH COMPACTOR. DO NOT LEAVE ANY TRASH OUTSIDE THE COMPACTOR!!! No large items, i.e. mattresses, computers, furniture, etc. can be left at the dumpster for disposal. Any cardboard must be broken down and placed in the compactor. Contact either the Rental Office or our Maintenance staff for operating instructions of the compactor.
Stonegate is a Smoke Free and Pet Free Community This is your home and the home of other people. Do NOT discard papers, tissues or other trash on the grounds. This detracts from the overall appearance of the community and is offensive to other residents and guests.
Appliances or vacuums may not be operated prior to 8:00 AM or after 10:00 PM. The noise from the appliances is extremely disturbing to those who live in close proximity to you.
All stereos, televisions and family “discussions” must be kept to an inaudible level to other residents. Also, remember when windows are open, all sounds carry a good distance.
Stonegate does not allow any satellite dishes to be installed on the property at any time.
The storage areas are located through the underground parking garages. Items stored in the cages are the responsibility of the tenants. Please contact the Property Manager for availability.
Each apartment is assigned one (1) parking space in the underground garage. An additional parking space is subject to availability.
The parking spaces in front of the buildings are for residents and their guests only. Unlicensed and unregistered vehicles may not be stored on the property and will be towed off of the property at the owner’s expense.
The Rental Office must be notified of all replacement of vehicles-this includes additions or deletions.
Any vehicle without the benefit of a handicap license plate that is parked in a handicap parking space will be towed at the owner’s expense. All vehicles with handicap registration must notify the Rental Office.
The striped areas by the entrances to the buildings are to be used as walkways or loading/unloading areas – not parking spaces. These areas must be kept open at all times in the event of an emergency. Parking in these areas is an inconvenience not only to other residents, but to the staff as well. People have a difficult time getting to and from their apartments, especially if they are carrying packages. It is also difficult for our staff to do their job, i.e. snow or trash removal.
MOST IMPORTANTLY – A LIFE-THREATENING SITUATION COULD ARISE. IF AN EMERGENCY VEHICLE NEEDED TO HAVE ACCESS TO A BUILDING WHERE A PERSONAL VEHICLE WAS BLOCKING THE CROSSWALK, A TRAGIC SITUATION COULD OCCUR.
Please notify the mail carrier if you plan to be away for an extended time (in addition to the Rental Office.) If you receive a daily paper, we suggest that you contact your carrier as well to avoid a buildup of papers while you are away.
If a large package is delivered to you, the mail carrier will leave a key for the parcel box (large boxes on end of individual boxes) in your mailbox. Use this key to open the parcel box, remove your package and leave the key in the lock of the parcel box. The mail carrier will pick up the key during the next delivery. PLEASE do not keep the key.
Notify the Post Office if you misplace or break your mailbox key.
Rental payments are due and payable on the first day of every month. Payments received after the fifth day must include an additional $50 for a late fee charge.
STONEGATE, LLC accepts personal checks, certified bank checks, and major credit cards. No cash is accepted for rental payments.
Make rent checks payable to: STONEGATE, LLC. Please indicate your apartment number on the check for proper accounting. A service charge of $35 will be imposed for any check returned by the bank for insufficient funds. Rental checks may be dropped in the Rental Box, located in the front vestibule of the Partridge Hill rental office or can also be mailed to:
5 Valley View Boulevard
Rensselaer, New York 12144
For the convenience of our residents, we also offer the option of paying online, via our Tenant Portal where you can make a one time or a reoccurring payment by automatic withdrawal from a checking account or a debit/credit card payment.*
*All debit/credit card payments are subject to a 3% convenience fee.
To request service from our Maintenance staff, you may either contact the Rental Office directly at (518) 283-0131 or submit a request through your AppFolio Tenant Portal.
Stonegate maintenance staff is responsible for maintenance and repairs necessitated by normal wear and usage. Repair of damage caused by resident’s negligence, misuse, or abuse is the responsibility of the resident. The Maintenance staff will make all the necessary repairs, but the resident will be charged for the cost of labor and materials for any mistreatment of property. The maintenance crew also conducts annual preventative inspections of each apartment, looking for water leaks, i.e. faucets, toilets, etc. as well as any maintenance related equipment repairs.
Residents are responsible for the regular upkeep of their apartment. Routine maintenance, such as the repair of clogged drains, leaking faucets, or inoperative heating or air conditioning, etc. will be taken care of by our Maintenance staff.
An “emergency maintenance” is defined as any circumstance which is harmful to human life or to the property. If you have an emergency maintenance issue after hours, please contact (518) 640-2616.
Furnace Filters/Light Bulbs/Battery Replacement
All residents are required to change the air filter for the furnace/AC unit in their apartment two (2) times a year for maximum efficiency of the unit. The size of the filter required for your apartment is 16″ x 25″ x 1. These filters can be purchased at a local hardware store. Our maintenance department will be glad to help replace the filter for residents who have purchased the filter.
Our maintenance crew will be glad to help replace light bulbs and batteries for residents who are unable to accomplish this task, as long as the bulbs and batteries have been purchased.
Smoke/Carbon Monoxide Detectors
Smoke/carbon monoxide detectors are a great lifesaver. Each apartment is equipped with dual smoke/carbon monoxide detectors. Residents should test the smoke detectors twice yearly to make sure that they are functioning properly. To test the detector, depress the “red” test button until the alarm sounds. If the detector is not working properly, please call the Maintenance staff to schedule an appointment for service. Residents are responsible for replacing the battery in the detector.
Garbage Disposals and Sewers
To prevent backups in toilets and disposals, do NOT put large items in either. Grease, bones, potato skins, paper, rice, celery, gravel from houseplants, personal items, etc. all cause problems with disposals and sewer lines. Please remember to turn on the cold water before starting the garbage disposal and turn off the disposal before shutting off the water. Let the water run for approximately 30 seconds after turning off the disposal to clear the lines. Any “non-flushable” item found by our maintenance crew, will result in an invoice to the resident for the service call and repairs.
In the event of a snowstorm, our snow removal crew will plow in the morning to open the roadways throughout the Community. They will return in the afternoon to clear the parking areas. If you have a vehicle parked in the lot when it is being plowed, please move your vehicle to an area that has already been cleared. If you are planning on going out of town, please make arrangements to leave your keys with a neighbor or call our Management/Rental Office to arrange to have your vehicle moved in the event of a storm.
IT IS ESPECIALLY IMPORTANT that no vehicle is parked in the striped crosswalk areas. If these are blocked, we will not be able to use the snow blowers to clean the walkways to the buildings. This will not only inconvenience you, but also your neighbors. Your cooperation is needed to insure efficient snow removal from the Community.